Office Appointment and Surgery Cancellation Policies
At Celestial Plastic & Reconstructive Surgery, we appreciate each and every one of our patients and prepare for your visit in advance. We reserve your appointment time with our award-winning plastic surgeon exclusively for you. Please, do us the courtesy of calling our office no later than 48 hours before your appointment if you need to reschedule.
For cosmetic consultations, your consultation fee is non-refundable in the event of:
- Appointment no-show
- A late show over 15 minutes after your appointment time
- Same-day cancellations
- Appointment cancellation less than 24 hours prior to the scheduled appointment date and time
For follow up appointments and insurance patients a $50 cancellation fee will apply in the event of:
- Appointment cancellation less than 24 hours prior to the scheduled appointment date at time
- No-show appointments
- Late show over 15 minutes after scheduled appointment time
- Same-day appointment cancellation
Life happens! We understand that a situation may arise that could force you to cancel or postpone your surgery. Please understand, however, that your surgery date is reserved exclusively for you, meaning other patients are not offered this date and time in anticipation of your procedure. Changes to your surgery date affect not only your surgeon but other patients as well as the operating room and anesthesia teams.
In light of this, should you find it necessary to cancel your surgery, your cosmetic fees will be refunded less the surgery deposit. If you decide to reschedule your surgery, the deposit amount can be applied to your next surgery date for up to one year after the deposit is made. Any surgery rescheduling will be subject to the original surgery cancellation policy terms, and will be allowed a maximum of 2 times before the deposit is considered forfeited.
If you have any questions about our policy, please do not hesitate to ask. It is designed to protect everyone and facilitate as smooth of an experience as possible. We truly appreciate your understanding of and cooperation with our policy.